Frequently Asked Questions:
Q: Where are you located?
A: Integrative Physical Therapy is located at 305 St. Paul St. in the large Kilburn and Gates building (on the corner of Kilburn St. and St Paul St.) Enter the building from the main door, turn right once you enter the building and walk down the hall. We are the end of the hall on the left hand side.
Q: Do you accept Insurance?
A: We are currently accepting and able to bill Blue Cross Blue Shield, VT Medicaid, most kinds of Medicare, MVP.
Q: What if my insurance isn't on that list, or I don't have insurance?
A: If I am not currently in network with your insurance, please contact us to inquire about our self-pay rates. If you have out of network benefits, we may be able to directly bill your insurance company.
Q: Do you have translation services?
A: Yes! We use telelanguage, which is an audio translation services, in any case where having translation is supportive for a person's physical therapy care.
Q: Do I need a referral for physical therapy?
A: Medicaid clients need a referral prior to beginning physical therapy. All other insurances are "direct access" which means no referral is necessary. Any doctor's notes are helpful, even when not necessary.
Q: How do I make an appointment?
A: IPT is currently run by Dr. Michelle Downing without an support staff. The easiest way is to make an appointment with our online booking system. You can also call (802) 557-1349. If you do make an appointment online, we will contact you if we need any additional information.
Q: What should I do prior to my first appointment?
A: Paperwork will be emailed to you through our online system. You will need to fill out the paperwork prior to your first appointment, ideally 48 hours in advance, as well as upload your insurance card into our system. Failure to do so could lead to your treatment time being taken up by administrative tasks, such as insurance confirmation and completing paperwork.
Q: What should I expect from my first appointment?
A: Please exactly on time if possible. First session can last 1 hour 15 minutes total. Follow up sessions are typically 50-55 minutes. Please bring appropriate clothing (loose fitting pants or shorts for lower body and low back, tank top or halter top for upper body and neck).
Q: What should I bring to my first appointment?
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Insurance card
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calendar to assist in making future appointments
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doctor's referral (necessary for medicaid clients, helpful for everyone)
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medication list (if appropriate)
Q: What if I can't make my appointment or miss my appointment?
A: We ask for 48 hours notice for any cancellation. Late cancellations and missed appointments may lead to a $50 cancellation fee. Multiple late cancellations or missed appointments may lead to an inability to make future appointments.